Now I'm trying to get someone on the phone to help me get the credit applied.
My first call was to their automated customer service number.
I navigated the phone tree until I determined that
1) there was no way to get my credit in the menu system
2) there was no way to get to a human in the menu system
My next call was "to purchase a ticket within U.S. and Canada.
After plodding through a few menu steps, my cell phone dropped
the call and flashed "CALL NOT COMPLETED". wtf.
So I tried again. This time, I actually managed to get a human on the phone.
Oh. My. God. This wasn't broken English.
It was, like...I had walked into a restaurant in a non-English speaking country,
nowhere near a tourist area, and I had caught some poor waiter flat-footed,
who had knowledge of no more than 3 words of English. (I've done this.)
I'm not kidding. Eventually, Habib passed my call to someone else.
She spoke perfect English, understood what I asked, and said she would
transfer me to the right place.
Click-chirp-click "We are sorry, your call did not go through." Click.
That's when I figured I'd start to chronical this sequence, in case it gets any better.
What's my next move?
I think I'll see if their websight has a way to interrogate for this info.
Ya, ya, I shoulda done this first.
Place ticket number in form, select "check on refund" radio button...
"
We apologize for any inconvenience but in order for US Airways to provide
you with the most accurate information available the status database
is currently being updated.
Please try your request again during the hours listed below.
Refunds Inquiry:
*Sunday through Friday - 2:30 AM to 10:00 PM Eastern Standard Time
*Saturday - 2:30 AM to 5:00 PM Eastern Standard Time
"
Ok, now I'm going to call the refund toll free line.
Ok, after the part about begging you to go to their website, or use the automated options, I get:
"If you would like to speak to a representative about a refund,
please have your thirteen digit ticket number, beginning with oh one three, and press '2'"
beep.
"Our office is closed. Our hours are blah blah blah."
I'll try again tomorrow.
Wednesday, August 03, 2005
Mild Drama with Air Travel
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1 comment:
Hence my attitude when you encouraged my gathering my miles. But what you said made sense considering how far I was flying, and going to fly. The fact that the miles I had flown a week earlier on the same round-trip ticket wouldn't apply, and that even if they did it wouldn't amount for dick should tell you the kind of people you're dealing with. You end up having to be just like one of those that came up with the plan and rules that apply: Type A, the- market-rules, only-the-strong, Dick Cheney, Ditka assholes to get the slightest satisfaction.
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